Posts Tagged savings

Apparently the Total Place approach can save local govt £20bn

From the Guardian:

Huge savings of more than £20bn can be made in the cost of local services by looking at spending on all the local public services in an area, and not just council spending, the communities secretary, John Denham, claims.

His startling claim came after he digested reports at the weekend on 13 pilot schemes entitled Total Place that have looked at ending duplication and new ways of co-ordinating the provision of services.

The pilots, launched last July, appeared to have drawn enthusiastic support from politicians, councillors and public sector workers of all political persuasions.

Denham said better asset management alone could save £20bn over 10 years: “An average saving of around 5-6% just through better use of assets across the pilot suggests that this could potentially save in the region of £20bn nationally.”

He said: “Total Place is helping identify where blockages exist which prevent change across the board, overcoming the long-standing professional, cultural and funding barriers which have historically proved a big stumbling block to reform.

“It means a much more open debate about the best way to provide services locally.

“Rather than services protecting their own territory and budgets, it means switching resources between different providers. This cuts out duplication, waste and bureaucracy, saving professionals’ time and services’ money – running into millions of pounds – which can be reinvested.

“But it also improves people’s experience, so they get a genuinely seamless service.”

With local government finances likely to be under intense pressure over the next few years, it will be a test for Denham to see how much of the savings can be retained by local government rather than swallowed up by the Treasury.

Each pilot has been a mapping exercise working out total public spending in a specific area, such as children’s health, alcohol or crime. Examples include:

• Central Bedfordshire and Luton found just 2% of offenders cause nearly 30% of all crime locally and it costs about £500,000 a year for each persistent and prolific offender. The cost of local crime was £147m. The pilot found that benefits, prison, housing and probation services did not co-ordinate their help after offenders were released from jail. The pilot also found there were 52 different benefits available like housing benefit or job seekers allowance and it took three weeks to process a new claimant. Many offenders claimed they were forced to re-offend.

• Birmingham city council found children in care – who make up 2% of the city’s child population – cost £35m a year while each of Birmingham’s 6,400 crack addicts costs £833,000 in wider “social costs” over their lifetime. The city’s total annual budget is £7.5bn.

• Kent county council estimated a third of the current total cost of administering an unemployment claim could be saved by simplifying the system.

• Leicester city council found it spent £4.9m on alcohol interventions, and £13.4m on combating drug misuse, even though alcohol was a larger cause of crime.

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Payment for Success – report by KPMG

The KPMG “Payment for Success 2010″ report, advises that a radical programme of empowerment for customers and  suppliers incl. rights-to-bid for any other organisations services, management buy-outs, freedom of budget management will provide enormous savings. This might give an insight into how the Westminster Govt will try to introduce a market economy into public services.

While this is perhaps too radical - or politically motivated - a step it is interesting how they quote reports showing massive savings from Business Process Improvements, for example the Lean approach. To make this work requires realigning not only the business processes, but how budgets are handled as well.

It argues that most UK public service providers currently lack the incentive and autonomy to realise the huge productivity improvements that are possible. The paper entitled “Payment for Success  – How to shift power from Whitehall to public service customers”  identifies seven critical issues in the way public services in the UK are currently provided and goes on to suggest how to change the system by incentivising providers to offer public services in a more cost effective and efficient manner – Neil Rimmer, IDeA

 

The scale of these variations in unit costs is supported by many efficiency studies done across government. For example, the Government’s Operational Efficiency Programme review in 2009 consistently pointed to potential savings of up to 30% – based on benchmark comparisons. It reported that frontline lean programmes had shown in pilots that they could reduce costs by 30% or more, whilst protecting customer service. For example, the NAO has recently said that DWP can reduce costs by 15-30% via its lean programme. Similar figures have been identified by pilots in justice, defence and HMRC. The OEP reports that Government uses 31% more office space per head than good practice and that public sector case studies show the potential for 30% reductions in back office costs. Given that the Gershon review 5 years earlier identified similar potential savings, there is clearly a problem about realising such potential savings.

KPMG-Payment-for-Success-Report-2010

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Idea: Council Tax & Rent rebates / rewards lottery for Payers

There is an outstanding Council Tax and Rent debt. It costs the council to chase this debt.

An alternative may be to offer a cash lottery – effectively a rebate – for frequent payers. Anyone who pays in a given month (or else just by DD) would be entered into the draw. The cash sum would have to be significant but not so large as to remove the aditional revenue generated.

City of Edinburgh council have announced they are doing this for DD payers only. I think their problem might be that winning a year’s free CTax will not be an incentive to non-payers! It would be better to term it a cash prize instead.

 

 

From the Edinburgh website: 

Win One Year’s Free Council Tax!

 

 Five lucky winners will win one year’s Council Tax for free in a very special competition.

All customers who sign up to pay their annual bill by direct debit will be entered into the exciting prize draw – which will take the burden out of paying the bill for a whole year.

There is still time to be in with a chance of winning this exclusive prize as all customers signed up before 31 May will be entered into the draw for free.

Councillor Phil Wheeler, Finance and Resources Convenor, said: “With everyone leading busier lives nowadays, paying council tax by direct debit definitely saves time and effort. It is convenient too as payments can be spread over 10 or 12 months. I would like to wish all the entries in the prize draw good luck in winning this exciting and valuable prize.”

More and more people seem to be signing up to pay by direct debit every year as it is both safe and flexible. Customers can also choose from 4 payment dates in a month.

The Council stopped accepting cash and cheque for Council Tax at the start of the 2010/11 financial year. By receiving customer’s payments by direct debit, the Council can improve the service we provide as less time and money is spent processing payments.

For further information and to set up a direct debit log on to: www.edinburgh.gov.uk/counciltax or call: 0131 469 5000.

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Council tax rebates possible reward for citizens who help…

Lambeth council to offer Council Tax rebates to citizens who help run services.
The Labour-run “co-operative council” is trialling the idea which may be an election pledge for Labour at the next election. They are calling it a “John Lewis” council.

Lambeth has set up a citizens’ commission to consult residents over what services could be delivered collaboratively, and how those involved could receive an “active citizen’s dividend”, possibly a council tax rebate.

The council has launched a wiki website, on the model of the online encyclopedia Wikipedia, where officials and residents can jointly write and edit policy ideas, which within hours gained its first contributors. Ideas are also being sought via Twitter and Facebook.

From the Guardian:

A key impetus to the new model was the prospect of swingeing funding cuts, said the council leader, Steve Reed, which left Lambeth – one of the UK’s most deprived areas – facing unpalatable options including reduced services or council tax rises. Earlier co-operative ventures such as tenant-managed housing estates and the transformation of a crumbling former comprehensive school into a community-run sport and culture centre showed there was another option, he said.

“What we hope is that this can actually produce more effective services for less cost. It’s not a universal panacea, but it’s a model we already know works. We don’t have all the answers, which is why we’re asking all these questions. But we do have an idea of the basic principles.”

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